Dacia Croydon
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- Based on 11 verified purchases in the last 3 months
Dacia Croydon Verified Purchases
Total Active Purchases:
173
(Verified: 173)
I'd definitely recommend Dacia Croydon because they handle customers very nicely and professionally
Hi Ropson, thank you we appreciate your feedback. We hope to be of service to you again in the future.
Many thanks Kelly.
Dacia Croydon were great because Sam explained everything in fine detail. He was very quick to respond to my enquiries and made the process of sale, document signing and handover of vehicle exceptuonally well. He is an absolute asset to the branch just up the road from coulsdon south train station. Cheers Sam
Hi Lee, We're delighted to hear about your excellent experience with Sam at Dacia Croydon. It's clear his detailed explanations, swift responses, and seamless handling of the sale and handover made a significant impact on your visit. We'll ensure he receives your well deserved praise. Many thanks Kelly
My experience with Shoaib Khan here in particular was excellent. He was not a typical pushy car salesman but was informative, pleasant and gave us advice, clear explanations, time and space to decide. The only thing I did not like about the sales process is that none of the paperwork is given is physical paperwork - it all involves e signing on your phone and tiny small print which makes it very difficult to read things properly. I would prefer physical paperwork so things can be seen/read clearly and kept in a file at home.
On getting the car home, I experienced several problems in the first two weeks, where varying iights and error messages appeared on the dashboard, including "Risk of Engine Failure", "Check Injectors" amongst others. Then on turning off the car they disappeared. We returned the car to the dealer. They asked me to bring the car back so they could get their workshop to look at it, gave me a courtesy car (brand new!) while the investigated, found the problem (I hope) and, fixed it within 2 days. They even cleaned the car both inside and out while it was there being looked at. They were very helpful and pleasant and so far 2 weeks later no more problems (fingers crossed). They could not have been nicer to deal with and I would certainly use them again. Problems happen sometimes, but it is the way that you deal with them that counts, as Shoaib said. I love my new Dacia so far!
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear Shoaib provided excellent support—informative, patient, and professional throughout the sales process. We appreciate your feedback regarding the e-signing and paperwork; we understand how important it is to be able to review documents clearly and will make sure this is passed along. While we're sorry to hear about the initial issues with your new Dacia, we're glad our team handled the situation quickly, provided a courtesy car, and resolved things to your satisfaction. We hope you continue to love your new Dacia! Best Wishes, Adam
I'd recommend Dacia Croydon to a friend because Shoaib made me feel very welcome and was under no pressure to but, however he understood my requirements and helped me find the best deal for my budget. On our next vist he went through all the additional extras I could purchase but did notfeel under any obligation to purchase, even though I did and Made my expereince a very positive one. I am very happy with my choice of car.
Thank you for the five-star feedback! We're so glad Shoaib made you feel welcome and supported throughout your journey without any pressure. It's great to hear you're happy with your car and your overall experience at Dacia Croydon. Best Wishes, Adam.
I'd recommend Dacia Croydon to a friend because good quality cars very good staff not pushy
Thank you for your recommendation. We're glad Dacia Croydon provided quality cars and a friendly team! Best Wishes, Adam.
